Privacy Policy

1. Introduction

Welcome to LIVI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot services, website (chatlivi.com), or interact with us through WhatsApp, Telegram, or other platforms.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

2.1 Personal Information

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• Phone number (when using WhatsApp integration)
• Business name and information
• Usage data and preferences

2.2 Chat Data

When you interact with LIVI, we collect and store the content of your conversations. This includes:

• Messages you send to LIVI
• LIVI's responses
• Session information and timestamps
• Context information necessary for providing accurate responses

2.3 Usage Data

We may also collect information on how the service is accessed and used. This may include:

• Your device's Internet Protocol address (IP address)
• Browser type and version
• Pages of our website that you visit
• Time and date of your visit
• Time spent on those pages
• Other diagnostic data

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our service
• To improve LIVI's AI capabilities and responses
• To personalize your experience with LIVI
• To communicate with you about service-related issues
• To provide customer support
• To monitor the usage of our service
• To detect, prevent, and address technical issues
• To fulfill any other purpose for which you provide it

4. Data Retention

We will retain your personal information and chat data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Chat history is retained to improve the quality of our AI responses and to provide continuity in your interactions with LIVI. You may request deletion of your chat history by contacting us at hello@chatlivi.com.

5. Data Sharing and Disclosure

We may disclose your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and other partners who help us deliver our services.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with your consent in cases not covered by this Privacy Policy.

We do not sell your personal information to third parties.

6. Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We implement a variety of security measures to maintain the safety of your personal information when you use our service, including:

• Encryption of data in transit using SSL/TLS protocols
• Regular security assessments and audits
• Access controls and authentication measures
• Secure data storage practices

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we have about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing of your information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us at hello@chatlivi.com.

8. Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: hello@chatlivi.com
• By visiting the contact page on our website: chatlivi.com
• By WhatsApp: +62 851-7992-6052